Fonki
Support
Help with Fonki. The common questions are on the home page; everything else is one email away.
Contact us
Email us and we will get back to you as soon as we can. Please include your device model, the app version (shown in the parent area) and, if you have an account, the email address you sign in with.
From inside the app
Grown-ups can also open the parent area, go to Settings and tap Send Feedback. That opens an email with a reference number so we can match it to your device and app version.
Delete your account
You can delete your account and the data linked to it at any time.
In the app
- Open Fonki and tap Parents in the corner
- Answer the multiplication question (the parent gate)
- Open Settings
- Tap Delete Account
- Confirm. If you signed in with email, you will be asked for your password.
Can't open the app?
Email us with the subject "Account Deletion Request" from the email address you sign in with, and we will delete the account for you.
What gets deleted
- Your login (email and password, or the Sign in with Apple link)
- The child's profile: nickname, age and language
- All stars and progress
What is kept
Feedback reports you sent are kept for 24 months. They hold device and app details and the account ID, not your email address or the child's profile. Purchase records stay with Apple, Google and RevenueCat under their own policies.
Deleting your account does not cancel a Fonki Plus subscription. Cancel it in your Apple or Google account settings.
Fonki Plus: cancel or restore
- To cancel: on iPhone or iPad, open Settings, tap your name, then Subscriptions. On Android, open Google Play, tap your profile, then Payments & subscriptions.
- To restore a purchase on a new device: open the parent area, open Fonki Plus and tap Restore Purchases while signed in to the Apple or Google account you bought with.
- Lifetime is a one-time purchase and is restored the same way.